The dialer has a five star rating system to rate call quality and provide feedback on dialer related issues.
If we detect an issue with the call through Live Call Quality Alerts, we will prompt the you to leave a feedback rating.
We will occasionally ask you to rate calls when no issue is detected to make sure the dialer is always meeting your expectations.
The rating system will appear if you manually selects that they would like to leave feedback on call quality. A five star rating will close the system with no further action requested.
However, if you leave four stars or fewer, you will be prompted to select an issue description so we can systematically track dialer performance.
You can always skip the process and proceed with your calls without leaving feedback.