The SalesLoft Dialer is designed to increase your call efficiency and effectiveness with features that make your sales process smarter. But before you hit the phones, you need to be sure your dialer is set up properly.
Majority of the dialer setup will take place from the Calls tab located in your settings. You can navigate to the settings by clicking your name in the upper right corner. In the drop-down menu, click Settings. Once you've gone to the settings page, go to the Calls tab.
In this article, we will walk through how to setup your dialer, including:
- Enter Your Forwarding Number
- Set Up a Custom Caller ID
- Add Pass Through Number
- Record Drop-In Voicemail Messages
- Enable Your Microphone
- Microphone Troubleshooting
- Test Your Audio Settings
SalesLoft can accept incoming calls by forwarding the call to a number you provide - like a cell phone or desk phone. In order for this to happen, you need to add a forwarding number in your call settings.
With a forwarding number in place, a person calling your provisioned number will be directed to the phone line you enter as your forwarding number so you can accept the incoming call.
Things to Note:
- Include your country code when setting your forwarding number. For example, if your forwarding number is a US number, enter +1 followed by the telephone number, as in the screenshot above.
- There is not a way to answer incoming calls within the platform itself.
To set up your forwarding number:
- Go to your Settings and select the Calls tab.
- Under Phone Settings, you will see the grayed out Outbound Number. Your outbound number has been assigned to you by an admin and is provisioned from SalesLoft’s third-party provider, Twilio.
- Below the Outbound number, you will find the Forwarding Number box. Enter the phone number that you would like your calls forwarded to.
- Click Save.
Today most people can see who they are receiving a call from thanks to Caller ID. Anyone guilty of screening their calls can admit you typically answer a phone number you recognize, while unknown numbers get ignored and are left to leave voicemails.
When you make calls through SalesLoft your Caller ID defaults to your assigned phone number. However, that doesn’t mean you are stuck displaying that number. If your customers are already familiar with your personal cell phone number, or you would prefer people to see your desk line, you can edit your SalesLoft Caller ID to reflect the number you want.
Things to Note:
- A verified number cannot be used by any other user.
- Local Dial will override the Custom Caller ID.
Follow these steps to set up a Custom Caller ID:
- Access your Settings in the top right corner. Go to the Calls section under Your Settings.
- Below your Assigned Number you will see a blue link that says Show a different number on Caller ID. Click the link.
- Enter a number in the Caller ID box.
- After you enter the number you will be required to verify the number. Click the blue Verify button.
- You will receive a call to the number you entered. Dial in the on-screen code in order to verify you have access to the phone.
- After you verify your preferred Caller ID number, it will appear as your caller ID on outbound calls.
By selecting remove, the Caller ID will revert to using your provisioned Assigned Number.
If you remove or change your Caller ID and revert back to the same number later, you do not have to verify the phone number again. Simply re-enter the number and hit Verify to re-set the Caller ID.
SalesLoft's call pass through is an alternative option to using the in-app dialer. Pass through can solve call connectivity issues caused by a weak internet connection. In addition, as great as it is to have a dialer within your browser, you may prefer the mobility of your cell phone or the familiarity of your desk phone.
With call pass through, you initiate your calls in SalesLoft, but take the actual call from a different phone. You can use a landline, like your office phone, or a cell phone. Numbers with extensions are currently not supported.
Things to Note: Additional charges may apply. Due to the nature of the call with a call being made to your preferred phone and then to the person you are calling, Twilio recognizes two calls taking place and your call rate will be doubled.
We recommend you use pass through as a last resort. For example, if you have a weak internet connection that is not able to connect to a call, the pass-through option will allow you to continue using the dialer.
To set up a pass through line, follow these steps:
- Click your name in the right-hand corner and go to Settings.
- Click Calls from the Your Settings menu.
- Enter the number of the phone you prefer to make calls from in the Pass Through Number box.
- Hit Save.
When you are calling your prospective customers all of your focus should be on the person you are contacting. So if your mentally preparing to leave a voicemail, and the person answers the call, you are immediately caught off guard.
Let's face it, voicemail's are fairly repetitive. You are going to leave your name, reason your calling, and a number to reach you after the "beep." Why not have a previously recorded message that you can drop-in to voicemail boxes?
SalesLoft allows you to pre-record voicemails then drop them in your prospect's voicemail box when using the in-app dialer. This is a great way to save time and ensure that the voice messages you leave are perfect every time.
- Go to your Call Settings.
- Navigate to Drop-in Voicemail Recordings” and select + Add New.
- In the Create New Voicemail box, give your voicemail a title.
- Hit Record to leave your message. Once you’ve completed your recording hit Stop.
- Click Continue. Your newly recorded voicemail will show up under Drop-in Voicemail Recordings. You can also remove the voicemail message by selecting the Delete button.
When you make a phone call, the Voicemail Drop icon will appear at the top left of the dialer box. Wait for the voicemail “beep,” drop your voicemail, and move on to your next call!
Before you start using the dialer, you will need to enable the microphone settings within Google Chrome.
A dialogue box should prompt you to enable the microphone the first time you open the dialer. Click Allow. If you don't click Allow, SalesLoft won't be able to make any phone calls from the dialer.
You'll see a camera symbol in the URL bar, when you click that, you will be able to Continue allowing SalesLoft to access your microphone.
If you are not given the option to Allow SalesLoft to Use your Microphone, follow the instructions listed below to enable your microphone:
- Open your Google Chrome web browser.
- At the top right of your browser, click the three vertical dots Settings.
- Scroll to the bottom of the listed settings and Click Advanced.
- Under the Privacy and Security section, Click Content Settings.
- Scroll down and select Microphone.
- Click on Manage Exceptions and make sure SalesLoft is labeled as allowed.
If you are running into issues with the microphone of your dialer, one resolution is to re-enable the microphone directly from the SalesLoft dialer extension. That may sound complicated, but it means that you will refresh the extension by uninstalling and reinstalling it, then you can enable the microphone from the dialer everywhere.
To remove the SalesLoft extension and re-enable the microphone, follow these steps:
- Right-click on the SalesLoft extension
- On the extensions page, remove the SalesLoft extension
- Re-download the extension from the Downloads tab in your Personal Settings or from this link.
- Go to accounts.SalesLoft.com and click to enter your account. This updates the extension along with your SalesLoft session.
- Head to any website and right click on the page and choose SalesLoft Dial.
- Click green Enable Microphone button.
- You will be redirected to a site containing the SalesLoft Extension permissions. Click the checkbox for Dialer Enabled.
- When you receive the popup to allow the mic, click Allow.
The in-app dialer includes the ability to adjust audio settings to fit your preferred device. For example, if you would like to use an alternative microphone then your set default, you can select a different default option in the audio settings.
Simply click the settings cog. After clicking on the cog you will see mic and speaker devices available on your computer and may select your preferred device.
Things to Note: If call passthrough is enabled, the audio settings are unavailable, because the audio for the call is taken on by the device you are using for call passthrough.
You can also test your audio to ensure your selected device (headset, speakers, etc.) is properly connected and working.
- Access the Dialer.
- Select the gear shift icon in the upper left of the dialer to access Audio Settings.
- Click Play Test Sound. Music will begin playing from your selected device. If you do not hear anything, select the Headset icon to set your device.