Dialer Pricing Guide

The dialer allows SalesLoft users to call prospects from their browser. In addition, the dialer provides call recording and logs a record of all call activities in SalesLoft and Salesforce. 

In order for your team to use the dialer, you (or any team admin) must purchase dialer credits or Unlimited Calling modules. 

If you would like to acquire a dialer module, please reach out to your Customer Success Manager or success@salesloft.com.

In this article, we will go over dialer purchasing options and guidelines, including:

• Dialer Credits
• Inbound Dialer Credits
• Unlimited Calling: US & Canada
• Unlimited Calling: US, Canada, & European Select
• LocalDial Numbers
• Unlimited LocalDial: US
• Call Pass Through
• Recording & Storage Rules
• Number Removal

Dialer Credits

SalesLoft uses dialer credits for standard dialer usage. Dialer credits accumulate on a per minute basis, rounded up to the nearest minute. In other words, the more time spent on the phone, the more credits are used. 

Dialer credits may be purchased and added from the Payments tab under your Administration Settings. 

Service will be disabled when this balance reaches $0.00, at which point you can reload your account balance to continue using the in-app dialer.

Your total cost will depend on your usage of the following features:

Things to Note:

• *Prices may vary based on factors including the geography or destination of the service.
• ‡Typical international calls. Depending on call designation prices could be outside the typical range. Please Contact Support with specific questions regarding international Dialer usage cost.

Inbound Dialer Credits

Inbound calls are forwarded to your cell phone at the rate of $0.0075 per minute.

Unlimited Calling: U.S. & Canada

The Unlimited Calling: U.S. & Canada plan enables SalesLoft users to call anywhere in the United States, Canada, and any other region using the (+1) country code. Calls made with the (+1) country code may have an unlimited call duration. Additional per-minute charges will not be applied to calls made within the phone range.

Things to Note:

• For calls outside of this range (any number that has a different country code), you may still make calls using dialer credits.
• Inbound calls outside of this range will also require dialer credits.
• Restrictions apply in accordance with the Fair Usage Policy.

Unlimited Calling: US, Canada, & European Select

The Unlimited Calling: US, Canada, & European Select plan enables SalesLoft users to dial into areas using the (+1) country code AND 19 specific countries in Europe – spanning an unlimited call duration. Additional per-minute charges will not be applied to calls made within the phone range.

The select European countries this plan applies to are:

• Denmark
• France
• Germany
• Hungary
• Iceland
• Ireland
• Italy
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Russia
• Spain
• Sweden
• Switzerland
• United Kingdom
• Vatican City

Things to Note

• For calls outside of this range (any number that has a different country code), you may still make calls using dialer credits.
• Inbound calls outside of this range will also require dialer credits.

• Restrictions apply in accordance with the Fair Usage Policy.

LocalDial Numbers

LocalDial enables you to call prospects from an area code local to them. LocalDial charges break up in the following manner: 

New LocalDial numbers (provisioned during the current month)

• $1 each to provision a new LocalDial number (aka, for each area code you call into)
• $1 each for the use of the number during the month

Existing LocalDial numbers (provisioned prior to the current month)

• $1 each for the use of the number during the month

• Things to Note:
• ‡International LocalDial prices may vary based on country of representation. This represents a typical cost per number.
• Please contact Support with specific questions regarding International LocalDial pricing.

Pricing is subject to change without prior notification.

Unlimited LocalDial: U.S.

The Unlimited LocalDial: U.S. plan enables SalesLoft users to dial prospects using SalesLoft’s local presence feature throughout all of the United States (including Alaska and Hawaii) without additional monthly charges.

Things to Note

• Unlimited LocalDial currently applies to area codes within the United States only. Canada and other International LocalDial numbers will still comply with the standard LocalDial pricing. 
• Restrictions apply in accordance with the Fair Usage Policy.

Call Pass Through

Using the optional call pass through feature in SalesLoft will double your call credit rate. This is due to the fact that the first rate is the line that is created when connecting from SalesLoft to your desk/cell phone and then the line from your desk/cell phone to the recipient. 

Recording & Storage Rules

SalesLoft does not charge for call recordings or call recording storage space. 

Number Removal

If you cancel your SalesLoft team account, we release all of the numbers that are attached to your account.

Phone numbers will be removed from your account and your provisioned list on the 3rd day after account cancellation. 

To remove numbers from an individual user (after a departure or for whatever reason), you can remove the number from an assignee. If you would like to remove the number from your list of provisioned numbers, reach out to support@salesloft.com to get rid of the number.