Troubleshooting Salesforce Field Mapping

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If you have trouble with your Salesforce field mapping in the SalesLoft platform, use this troubleshooting guide to get back on track!

How can we help?

 I don't see my issue here.


I can't find the Salesforce field when creating my field mapping in SalesLoft.

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I can't find the SalesLoft field I want to map to.

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I'm getting a "Cannot Update Converted Lead" error.

The lead record you're attempting to update has been converted to a contact.

  • Step 1: Navigate to the converted contact lead and select "Import Into Cadence" to reimport the prospect as a contact record.

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 "Invalid Grant/Invalid Token" error.

This error usually occurs when your login token expired, you changed your Salesforce password or you no longer have access to the connected Salesforce account.

  • Step 1: Reconnect with Salesforce.
    • Sign out of Salesforce.
    • In SalesLoft, navigate to "Settings" then "CRM."
    • Click "Connect with a different Salesforce account" and log back into Salesforce.
  • Step 2: Ask your Salesforce admin for access to the Salesforce instance.

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"Unable to lock row" error.

This error occurs when the field you are attempting to update is being updated by another user or action at the same time.

  • Step 1: Try to complete the activity again after a few minutes.
  • Step 2: If this error continues to occur, there is likely a workflow triggered when you attempt to update the field. Check with your Salesforce admin to remove the trigger setting.

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Field Integrity Exception error.

This error occurs when the Salesforce field you're attempting to update is not formatted correctly. This error typically occurs with date, time and state fields.

  • Step 1: Check the formatting rule for the specific field in Salesforce.
    • Be sure the field is formatted to accept the mapping (for example, if you're mapping a "date' over the Salesforce field should be formatted to receive dates).
    • Ask your Salesforce admin to relax or change the formatting rule.

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Still need help?

We're sorry this troubleshooting guide didn't resolve your issue. Please contact us at support@salesloft.com so we can help!

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