Configuring Recording Settings

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As an Admin, you can configure your team's call recording settings in the Dialer section. At the top of the page click on Recording Settings 

Enabling/Disabling Call Recording: Can enable or disable call recording for your entire team. Toggle between the two options to enable or disable: 

Setting Team Recording Defaults: Gives your team flexibility to record or not record calls, with the default set here: 

 

 When making a call, the default will be recording disabled if set in Admin settings: 

For granular control, specify recording settings for any user: 

 Team Default: the user inherits the setting set under Team Recording Default

On by Default: overrides settings and user has recording turned on 

Off by Default: overrides settings and user has recording turned off

 

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