SalesLoft’s Connect feature lets you access and perform SalesLoft functions directly from the applications you use the most.
SalesLoft Connect for Outlook integrates the powerful functionality of SalesLoft into your Outlook application. You can Loft emails, view and insert templates, create reminders, and view a person's SalesLoft information while engaging with your prospects directly inside of your Outlook environment.
In this article, you will learn all of the features available with SalesLoft Connect for Outlook on your Windows desktop or Mac, including:
- Supported Versions of Outlook
- Install Connect for Windows Desktop or a Mac
- Send SalesLoft Emails in Outlook - Windows Desktop/Mac
- Reminders in Connect for Outlook - Windows/Mac
- The Person Panel in Connect for Outlook - Windows/Mac
- Disconnect the Add-in - Windows/Mac
- Troubleshooting Connect for Outlook - Windows/Mac
If you are using the Office 365 version of Outlook, learn how to use Connect for Outlook - Office 365, here.
The SalesLoft Connect feature is currently supported by certain applications and versions of Outlook. We’ve compiled a list of the approved versions of Outlook.
To learn more information on whether your Outlook client supports add-ins, and would be able to support SalesLoft Connect, check out the link here: https://store.office.com/help/checkoutlookaddinsupport.aspx
Connect for Outlook is supported by the following Exchange and Office 365 applications:
Your Outlook may need to upgrade to a newer version to avoid functionality disruption. If you’re not sure how to check your client version, check out these instructions.
The approved versions of Outlook include the following:
- Exchange 2013: You must be running version #CU_15 or higher.
- Outlook for Windows 13: You must be running version #15.0.4605.1003 or higher.
- Outlook for Mac 16: You must be running version # 15.35 (170509) or higher.
Before you can use SalesLoft's functionality from your Outlook on your desktop or a Mac, you need to install the SalesLoft Connect for Outlook add-in.
Things to Note: Security information regarding the requirements to run the Add-in: We're requesting "ReadWriteMailbox" permission, it is required for communication with the customer's Exchange server using makeEwsRequestAsync method. SalesLoft's Outlook Add-In is heavily dependent on it for the Lofting feature since it allows us to fetch email and attachments from the Exchange server, update email item with tracking links/pixel, and after all send an email. You can learn more about detailed description of permissions model.
The download process follows the same instructions as installing an add-in for Outlook 365, but the look of the application is different. Follow these steps to install the add-in on your desktop:
- Open the Add-in Store via the toolbar.
- Search for SalesLoft in the search window to bring up the SalesLoft Connect listing.
- Turn the toggle on to activate the SalesLoft add-in.
Using the Loft It feature in Outlook logs and tracks your emails in SalesLoft (and Salesforce). If you do not wish for the email to be tracked, you can use the normal Outlook Send button to send without syncing it to SalesLoft.
To send SalesLoft emails from Outlook, follow these steps:
- Open a new message.
- Once your message is ready, hit the Loft It, designated by the SalesLoft icon, on your toolbar. The Loft it feature allows the email to be tracked for views, clicks, and replies via the SalesLoft platform.
To add a template to your Outlook emails, follow these steps:
- Open a new message.
- Click the View Templates icon in the toolbar.
- The Connect for Outlook side panel will appear. Access your personal templates and team templates via the side panel.
- Search for the template you want.
- Insert any template into a new email or reply. Dynamic tags populate automatically with the corresponding recipient’s information.
SalesLoft Reminders allow you to stay on top of your one-off events and make you sure you never miss a beat.
Within your Outlook, you can view, complete, and add reminders to stay on top of your non-cadence tasks.
You can view a full list of your SalesLoft Reminders in the Connect for Outlook side panel.
To access your list of reminders, select the View Reminders icon on your toolbar (the icon image will be a bell). The side panel will expand with the Reminders tab on display. Reminders can be filtered by day, week, month, or all, depending on what you would like to see.
Completing a reminder is just like checking an item off of your to-do list. Once a reminder has been completed, go to the reminders tab and select the circle to virtually checking off the reminder (so satisfying!).
Adding a New Reminder
Email exchanges can spark certain one-off actions that you need to take. For example, if you receive an out of office reply that a recipient is off because they just had a baby, you may want to remind yourself to send them a congratulatory gift.
You can create this new reminder directly in your Outlook. From the side panel, select the Add Reminder action. Then add a due date to complete the reminder. Hit Save.
With SalesLoft Connect for Outlook gives you visibility into a SalesLoft person’s profile from a side panel within Outlook. This way you don’t need to bounce back and forth between your email and the SalesLoft platform.
Adding a Person to SalesLoft
In order to experience the benefits of SalesLoft in your Outlook, the person you are contacting must be added to SalesLoft’s database (or else we don't have a record to log information to). If the person is not in SalesLoft, you can quickly add them directly from Outlook.
Follow these steps:
- Select the person’s email.
- The SalesLoft Panel will display This Person was not found in SalesLoft.
- Click the button Add to SalesLoft.
- Enter the person’s information and click Add.
The SalesLoft Connect Person Profile View
The Person profile view allows you to see a Person’s SalesLoft profile information from your inbox.
To look at the SalesLoft profile of the person you’re emailing by clicking the SalesLoft icon in the email toolbar, then Open SalesLoft.
The person profile view provides the following:
- People tab: Contains Person information and actions.
- Reminders tab: Manage reminders.
- Person Actions: Three dot menu where you can Mark as Success and Edit the Profile information.
- Person’s Name
- Person’s Role
- Person’s Account
- Company URL
- Person stats: Up-to-date metrics on your team’s engagement with this person.
- Contact info tab: View and edit contact information, update the cadence stage, and add tags.
- Cadences tab: See cadence history and add the person to cadence.
- Activity tab: View their activity history.
- Notes tab: Read past notes and create new notes.
Edit a person's profile information
If you receive an email that contains a new phone number or updated contact information, you can update that person’s SalesLoft profile directly from Outlook. Follow these instructions to edit profile information:
- Click the three-dot menu towards the upper right of the person’s name.
- Select Edit.
- In the Edit Person tab, enter the updated information.
- Click Save Person.
Connect Profile Contact Tab
Below the person’s profile information, you will see multiple tabs. The first is the Contact tab. The Contact tab shows the person’s contact information.
Things to Note: Contact information pulls from the completed fields of the person’s SalesLoft profile.
In addition to viewing the contact info, you can take the following actions:
- Click available email addresses to send an email.
- Add tags: Tags are labels or folders that you can use to organize groups of people in SalesLoft. To add a tag, type the name of the tag in the text box and hit your enter key.
- Update the Cadence Stage: The cadence stage keeps you up-to-date with where the person is in the sales cycle. To update a person’s stage, select the Cadence Stage drop-down menu and pick the stage you want.
Connect Profile Cadences Tab
The Cadences tab displays information about cadences a person is on as well as their cadence history.
In addition to viewing the person’s cadence history, you can also add the person to a cadence. Select the blue Add to Cadence button. Search from my cadences or team cadences in the Add to Cadence pop up window. Select the cadence you want.
Connect Profile Activity Tab
The Activity tab shows all of the email, call, and cadence activity for this contact. This is a quick way to recap all previous interactions between you and the person or between the person and any other SalesLoft user on your team.
To view the previous activities, click the Activity tab.
Connect Profile Notes Tab
The Notes tab does exactly what the name says. It allows you to log notes on the person’s record in SalesLoft. When you log a note you can quickly reference it from the notes tab, or view it under recent activity. Notes even log into your Salesforce activity history with the subject line “note” for seamless logging and clarity across the platforms.
Click the Notes tab to view and add notes to this contact.
To disconnect the SalesLoft Connect for Outlook add-in from a Windows desktop or Mac, follow these steps:
- Go to your Outlook store. This should be an icon in your top navigation tool bar.
- From the Add-Ins for Outlooks window, select My add-ins on the left hand side.
- Find the SalesLoft Connect add-in from your list.
- Select the ellipses icon (three dots) in the bottom right corner of the SalesLoft Connect add-in.
- Click Remove.
- The add-in will be removed from your Outlook, but will remain in your list of add-ins within the store. If you want to re-enable the add-in after removing it, select the Add button on the SalesLoft Connect add-in tile.
When you integrate different software applications, it’s possible to run into technical issues between the two applications. Below are some common problems you might encounter with Connect for Outlook, along with some tips and resources to help you troubleshoot.
Can’t Install From Store
The users might not have access/permission to download apps. Verify with your IT team that you have permission to download apps.
Buttons Disabled in Compose Window Only
Connect for Outlook allows you to access templates and send emails (Loft It) from your Outlook. But if the SalesLoft specific icons appear greyed out and you can’t click them, they have been disabled.
For Outlook on a windows desktop, try the following solutions:
- Save the message as a draft, close the message, and reopen it.
- Remove other COM add-ins, specifically GlobalMeet, ToDoist.
- Remove the Antivirus Add-In.
Check these additional resources to learn more:
- Microsoft Answers: Add-ins greyed out
- Stack Overflow: Outlook Add-in command button disabled when composing
The Person (side)Panel Won't Load
If you cannot access the person side panel in connect for outlook, it may be due to an out of date internet browser (Google Chrome, Internet Explorer, .etc).
Even in a desktop application, the sidebar is still using a browser underneath to render the data. The user must have Internet Explorer (IE) 11 or Edge if they are on Windows. There is an IE11 version for Window 7, Windows 8.1, and Windows 10.
Things to Note: Windows 8 will not work, it must be upgraded to 8.1.