Roles & Permissions let SalesLoft Admins create and customize a user's SalesLoft access to best fit their job.
For example, maybe you have mid-tier managers that need permission to view and edit their team's content (templates, cadences, people), but don't need access to all of the admin settings, like payments and integrations. You can create a custom role called "Mid-tier Managers" with the proper permission settings.
In this article, you will learn about roles and permissions, including:
- Default Roles
- The Roles Page
- Create a New Role
- Edit Roles
- Delete Roles
- The Permissions Page
- Complete List of Available Permissions
All SalesLoft teams have two default roles that they can assign: Admin and User. These roles' privileges are locked (literally, there is a lock icon next to their role name). This means the permissions assigned to these roles cannot be edited. If you would like to edit one of the default roles, create a new role and adjust the permissions.
Let's break down what each role offers:
Admin: Admin's manage and control your SalesLoft team. By assigning the Admin role to a user they will be able to access and edit the full range of Team Settings.
In addition to having control over your team's SalesLoft account, being an admin offers further intel into your team's SalesLoft use. SalesLoft sends a weekly email report that breaks down your team's activity over the past week. The report will include a breakdown of the active users on your team, the number of emails and calls they made, and metrics relating to the completed tasks.
User: The user role is designed for the basic level of permissions required to use SalesLoft. Users have access to their personal settings, as well as creating and sharing of SalesLoft data in the form of templates, cadences, people, etc.
From the roles page, you can create and edit roles to best fit the need on your team.
Each role defines a group of users who have certain privileges. By default, SalesLoft comes with an admin role and a user role. These roles cannot be edited, renamed or deleted, though custom roles can.
We understand that users may need more or fewer permissions than those set for Admins or Users. This is why you can add a new role to your SalesLoft team and then the custom set permissions to best fit the role's use case.
Custom roles can be created and named in one step by following the instructions below:
- Navigate to the Roles and Permissions tab of your Team Admin Settings.
- In the Roles tab, select Add Role.
- When the Add Role box appears, use the drop-down picklist and Select an existing role to copy. If this is your first time adding a new role, chose from either Admin or User as the baseline for your new role.
- Enter the name of the Role in the Custom Name text box.
- Click Save. Now you can edit the role with the permissions you prefer.
Custom roles can be edited to alter the permissions set for that role.
To edit an individual role, follow these steps:
- Navigate to the Roles and Permissions tab of your Team Admin Settings.
- In the Roles tab, find the custom role you would like to edit.
- Select the pencil icon under Edit.
- Select Edit Role.
- You will be redirected to the role permissions page. Here you can check or uncheck any permissions that you would like turned on or off. Once the boxes are selected, the role permissions will be saved.
Please note: New admin-level SalesLoft features must be added to any custom role – they do NOT inherit new feature permissions from their original role parent.
If a role is no longer necessary, and there are no users assigned to that role, simply delete the role by following these instructions:
- On the Roles Page, select the pencil icon next to the role you want to delete.
- Upon selecting "delete" on a custom role, we first check if there are users assigned to that role. If there are, we issue an alert and ask that you first reassign users to a different role.
Permissions let admins control what users can see and do in SalesLoft. You can define a specific set of permissions for each role. The default Admin and User permissions cannot be edited.
When you first visit this page, the Admin and User default roles will be visible. You can change these to display up to any four roles for side-by-side comparison. To view different roles on the permission page, click the role name in the column header and select an alternative role in the dropdown.
You can edit any custom roles by checking or unchecking the box related to that particular object's permissions.
There’s a wide range of permissions available to you in SalesLoft. You can pick and choose from any of the permissions listed. But for easy viewing, here’s a list of our current permission categories and actions that can accommodate different roles:
|Permission Category||Permission Name||Definition||Default Roles|
|Account Management||Manage Settings||Configure Account linking and creating settings||Admins|
|Analytics||View Analytics||View team analytics, filter by user & everyone||Admins & Users|
|Analytics||Filter by Teammates||Filter analytics by individual teammates and groups||Admins|
|Analytics||Export||Export team analytics||Admins|
|Automation Rules||Manage||Create, update, delete, and toggle Automation Rules||Admins|
|Cadences||Manage Personal Cadences||Users can create, edit, delete, archive, tag and run people on their personal Cadences||Admins & Users|
|Cadences||View & Copy Public Cadences||View and copy public personal Cadences||Admins & Users|
|Cadences||Admin Personal Cadences||Create, edit, delete, archive and tag People on all personal Cadences||Admins|
|Cadences||Manage Cadence Ownership||Change owners for personal and Team Cadences||Admins|
|Cadences||View Team Cadences Overview||View Team Cadences overview||Admins & Users|
|Cadences||Remove from All Cadences||Remove People from all Cadences they are currently on, regardless of ownership or assignee||Admins & Users|
|Cadences||Run Team Cadences||Add, remove and run People on Team Cadences||Admins & Users|
|Cadences||Manage Team Cadences||Create, edit, delete, archive, copy and tag from Team Cadences||Admins|
|Conversation Intelligence||Manage Conversation Intelligence||Ability to alter how Conversation Intelligence functions for the team||Admins|
|Conversation Intelligence||Delete Recordings||Ability to delete recordings within Conversation Intelligence||Admins|
|Dialer||Manage Settings||Provision and assign phone numbers||Admins|
|Dialer||Manage LocalDial||Assign LocalDial users, manage whitelists||Admins|
|Dialer||Manage recording||Enable/disable recording options and assign users||Admins|
|Dialer||View team calls||View Team Calls Overview||Admins|
|Dispositions and Sentiments||Manage Dispositions and Sentiments||Create, delete and toggle logging requirement for Dispositions and Sentiments||Admins|
|Fonts||Change fonts||Change font, font size, and color||Admins & Users|
|Frontend Integrations||Manage Frontend Integrations||Install and uninstall Frontend Integrations||Admins|
|Home Dashboard||Configurable Dashboard||Ability to configure the home dashboard by resizing and rearranging the panels.||Admins & Users|
|Live Calls||Coach||Listen to live calls and whisper to reps||Admins|
|Live Calls||Manage||Manage Live Call Studio||Admins|
|Live Web Tracking||Manage Live Website Tracking Settings||Manage Settings||Admins|
|Live Web Tracking||View Live Website Tracking||View Live Website Tracking||Admins & Users|
|Meetings||Manage Meeting Types||Create, update, and delete team meeting types||Admins|
|Payments||Manage payments||Manage credit card, dialer funds and cancellations||Admins|
|People||Manage People||Create, update, and delete People||Admins & Users|
|People||Toggle DNC People||Mark/unmark People as 'Do Not Contact'||Admins & Users|
|People||Export People||Export People||Admins & Users|
|People||CSV Import||Import People from csv||Admins & Users|
|People||Salesforce Import||Import People from Salesforce||Admins & Users|
|People||EU Residents||Mark People as EU Residents||Admins|
|Roles & Permissions||Manage Roles & Permissions||Create, update, and delete roles; manage permissions||Admins|
|Salesforce||Manage Leads||Create Leads||Admins|
|Salesforce||Manage Contacts,||Create Contacts||Admins|
|Salesforce||Manage CRM Logs||View and retry failing team activity logs||Admins|
|Salesforce||Set Api Threshold||View and set API threshold value||Admins|
|Scheduled Actions||View Scheduled Actions||View the Scheduled Actions Report for members on your team||Admins|
|Single Sign-On||Manage Single Sign-on||Configure, test and enable Single Sign On||Admins|
|Snippets||View Others Personal Snippets||View personal Snippets owned by other People||Admins & Users|
|Snippets||Manage Others Personal Snippets||Create, edit, delete personal Snippets owned by other People||Admin|
|Snippets||View Team Snippets||View Team Snippets||Admins & Users|
|Snippets||Manage Team Snippets||Create, edit, delete Team Snippets||Admin|
|Team Management||Manage Team Members||Invite and manage team members, groups and import options||Admin|
|Templates||View Team Templates||View Team Templates||Admins & Users|
|Templates||Manage Team Templates||Create, update, delete, copy, convert, and archive Team Templates||Admins|