The Ranking tab allows you to see how team members are performing in comparison to each other. If you want to encourage competition among your reps, this tab will display which rep is at the top of the leaderboard. Let the games begin!
Metrics are ranked on overall performance based on the number of successes, calls based on positive conversations, and emails based on the number of replies.
Select the Team Performance button to go to the Team Performance report.
On the Ranking tab, you will see the following stats:
The Team Leaders section lets you know who is on top. This makes it clear which members of your team are the all stars when it comes to executing tasks. The leaders are broken down into three categories:
- Rep Leader: Determined by the person who has the most successes.
- Call Leader: Determined by the person with the most positive conversations. A positive conversation has a sentiment of Interested, Timeline 6-12 Months, or Demo Scheduled.
- Email Leader: Determined by the person with the most email replies.
The Rep Leaderboard shows a list of your most successful reps. This view is based on which rep has achieved success the most (aka, hit the Success button on a Person after achieving their role's goal). Users with no successes are not included on the list.
The list shows the Top 10 reps by default. You can use the dropdown in the top right corner of the table to select a different view, using one of the following options:
- Top 10
- Top 25
- Top 50
- Bottom 10
- Bottom 25
- Bottom 50
Reps are arranged by the number of successes in descending order. The rep's listed in the table also have columns that show a consolidated view of their call and email data.
The Call Leaderboard shows which reps practice the best call quality and behavior. Reps are arranged by the number of positive conversations in descending order. Users with no data for any calls are not included on the list.
The Call Leaderboard table shows the call data for each rep. The number of conversations is determined by the disposition Connected. Voicemails are determined by the disposition Left Voicemail.
The Email Leaderboard shows which member of your team is at the top of the email game. Reps are arranged by the number of replies in descending order. Users with no email data are not included on the list.