We understand that poor call quality or audio issues can have a negative effect on your sale. To ensure that our dialer is delivering top of line call quality and helping you reach your sales goals, we’ve provided alerts, notifications, and feedback within the SalesLoft dialer.
Below are some common problems and alerts you may encounter with the dialer, along with some tips and resources to help you troubleshoot, including:
- Computer and Network Requirements
- Managing Call Interference
- You Can Hear But Do Not See Inbound Calls
- Call Pop Up Not Showing
- How to Reduce Background Noise
The SalesLoft Dialer operates via Voice over IP (aka VOIP). Due to VOIP's technology, there are specific network requirements you or your IT team can set up to make sure that the Dialer maintains a strong connection while your sales team makes their calls.
We highly recommend following the SalesLoft Dialer Network Requirements guide prior to your team's initial use of the Dialer, since it will start you off with the most solid network possible.
Close all unnecessary applications: Unused or unnecessary applications can slow down your device and take up CPU you need in order to make your call.
Turn off as many connected devices to the Wi-Fi as possible: Cell phones or other devices may suck up bandwidth.
Close unused tabs or use a tab’s suspension extension: Apps like the Great Suspender keep your open tabs in check.
Set system updates or OS upgrades to process in the night: Look at the frequency of virus updates and scans. Middle of the day scans eats up CPU and bandwidth, interfering with call quality. Do not make calls during any kind of upgrade process.
You Can Hear But Do Not See Inbound Calls
Inbound Calls require a Chrome notification in order to to function properly. If you are hearing the phone ring via your desktop but do not see the inbound notification, start by checking that notifications are enabled for your Chrome Settings.
For all operating systems, confirm your Chrome’s Settings by following these steps:
- On your computer, open Chrome.
- At the top right, click More (three vertical dots). Go to Settings.
- In the left side navigation, find and click Privacy and security. Then, under the Privacy and security section, click Site Settings.
- Click Notifications.
- Here you can choose to block or allow notifications. Turn on the toggle to Allow: Turn on Sites can ask to send notifications.
Call Pop Up Not Showing
If the pop up is not appearing, it could be related to your computer's Do Not Disturb settings. If Do Not Disturb is enabled, most computer settings will keep it on until the following day and this will block notifications like inbound call notifications from SalesLoft.
The settings will differ based on the operating systems of your a Mac or PC. For more instructions, see below:
Mac Do Not Disturb
On a Mac you can turn the Do Not Disturb setting on and off from the Notification Center.
- Click the Notification Center icon in the upper right corner of your window.
- When the Notification Center opens, you may need to scroll up to see the Do Not Disturb option.
- Toggle Do Not Disturb off.
You can manage Do Not Disturb schedules and even allow notifications (like inbound calls) from your System preferences. For further instructions, go here.
PC Turn off Focus Assist
Windows 10 pauses notifications via the Focus Assist feature. In previous iterations of Windows, this feature may be referred to as "Quiet Hours."
For more information how to turn off Focus assist, please check out this support article.
A noisy environment can negatively impact your team's calls. Team's may suggest more closed office spaces or noise cancelling headsets, but those options can be difficult to come by and pricey.
If customers and/or sales reps are complaining about the noise level during calls, they can adjust their computer settings to reduce the noise that is picked up by their headsets and microphones. Follow the instructions below to configure noise reduction:
For a Mac OSX
- Open System Preferences.
- Search for and select Sound.
- Go to the Input tab.
- Check the box for Ambient Noise Reduction.
- Move the Input volume dial up and down, until you find the right balance of sound volume that minimizes background noise.
For Windows 10, 8, and 7
- Go to Start.
- Select Control Panel.
- Open Hardware & Sound.
- Choose Sound.
- Choose Recording.
- Right-click on the Microphone bar and select Properties.
- From the Levels tab, find the Microphone Boost tool and move the dial all the way down.
- Move the dial all the way up on the Microphone.
- Go to the Enhancements tab.
- Check the following boxes: Noise suppression and Acoustic echo cancellation.
- Press OK.
- Test the noise. Go back to the Recording menu. and Listen to this device, then click OK.