Recordings in the Video and Audio Player

After a meeting has been captured, you can watch and listen to the meeting from the recording window. The recording window takes up the center portion of the Recording Detail page. From the recording window you can view the video player, the speakers, and search the call transcription.

In this article, you will learn all about the video and audio player in Conversation Intelligence, including:

• The Video Player
• The Audio Player
• Meeting Speakers
• Search the Call Transcription

The Video Player 

The video player is where you will view and analyze your recorded meeting. It contains the video itself along with additional features that help you pick apart the call whenever necessary.

The video player contains a toolbar that holds the following actions:

• Play Button: Runs the video recording.
• Step Back 10 seconds: Jumps back ten seconds in the video recording on the timeline.
• Step Forward 10 seconds: Jumps ahead ten seconds in the video recording on the timeline.
• Increase Speed: Plays the video at a faster speed. This way you still hear and see all the content but in a fraction of the time. Speed options include:
  • 0.5x
  • 1x (default)
  • 1.5x
  • 2x
  • 2.5x
  • 3x
• Time Stamp: the running time on the video timeline/the total time of the video
• Share: Send the recording to other team members or people outside of your organization.
• Full Screen: view the video in full screen mode. Selecting Full Screen will open the recording in another tab.

The Audio Player

For Dialer calls that have been processed within Conversation Intelligence, you will see an audio player. Since there is no video to display, the audio player is compacted into the recording controls only. 

Within the audio player, you will see the following buttons:

• Clip: Allows you to create clips from important parts of the call that may be shared with others. 
• Share: Send the recording to other team members or people outside of your organization.
• Rewind: Rewinds the audio within the recorded timeline.
• Play Button: Runs the audio recording.
• Fast-forward: Moves the audio forward through the audio timeline quickly.
• Speed Control: Plays the audio at a faster speed. This way you still hear and see all the content but in a fraction of the time. Speed options include:
  • 0.5x
  • 1x (default)
  • 1.5x
  • 2x
  • 2.5x
  • 3x

Meeting Speakers

The meeting speakers breaks down talk time per each attendee. All meeting attendees will appear on the list with their talk time percentage listed next to their name.

Below the name, you will see a visual representation of the talk time. The timeline shows blocks of color whenever the attendee speaks in the recording. You can select on a moment in the timeline to jump to that spot in the recording.

Search the Call Transcription

Enter a word in the search bar or use x-ray terms to find when a specific word was used during your call. The call transcription search provides the following:

• Timestamped Play Button: The timestamp informs you when that word or phrase was used during the meeting. Click the green play button to run the recording starting at the time displayed.
• Speaker's Name: Name of the attendee who said the word or phrase.
• Transcription: Line from the transcription that contains the word or phrase. The search term will appear in bold and italics.