The Best Time to Call panel allows you to make sure you are calling at the most opportune time based the bubble chart defined by your designated filters.
In this article, you will learn about the Best Time to Call panel, including:
- The Best Time to Call Panel
- How to Read the Best Time to Call Chart
- Best Time to Call Panel Results
- Panel Drill Down: Calls Report
The Best Time to Call Panel
The Best Time to Call panel contains the following details from the top of the panel working our way down:
- Best Time to Call: (Panel Name)
- Optimal Time to Call: (Metric) The Optimal Time to Call is based on a minimum of ten calls and shows the best time to call today.
- View Report: (Drill down to more details) Takes you to the Calls Report.
- Chart: The calls chart uses bubbles to display the best times to call. The chart shows how well each hour has performed based on the date range and group filter.
- Things to Note: To see weekend results click including Saturdays and Sundays at the bottom of the date filter.
- Chart hover state: Hover over an individual bubble to learn more about that bubble's related metrics, including:
- Hour of day
- Number of calls during that hour
- Number of conversations made in that hour
- Conversation rate
How to Read the Best Time to Call Chart
When looking at the Best Time to Call chart and all of those bubbles, there are two main things to consider:
- Bubble size number of calls logged
- Bubble color = conversation rate (connected disposition divided by calls logged)
The bubble size is based on the number of calls logged. This means, the more calls that are logged during that time slot, the larger the bubble.
The bubble color relies on the conversation rate of your calls. When a calls is logged as Connected, SalesLoft recognizes that as a conversation. The conversation rate takes the number of calls logged with the Connected disposition divided by the total number of logged calls.
Best Time to Call Panel Results
The different size and color shade of the bubbles in the Best Time to Call panel allow you to infer the success of your call volume at certain times in the day.
Let's take a look at the potential results you may read from the panel and how to interpret that data:
Large and Dark Blue Bubble
This is the most successful combination! The number of calls logged and the connection rates are both at their highest peak when the bubble looks like this.
Most likely, this will also be your Best Time to Call bubble.
Try to prioritize making calls during this time block.
Large and Light Blue Bubble
Hours that have large and light blue bubbles means many calls are being logged with minimal success at actually making call connections.
Try calling at different times to boost connection rates.
Small and Dark Blue Bubble
Hours with a small and dark blue bubble mean that your conversation rates are high, but your logged calls numbers are lower.
It may be worth making more calls during these time blocks to increase your calls logged number and see if you can reach the large and dark blue bubble status.
Small and Light Blue Bubble
This bubble means that logged calls and connection rates are both on the low side.
While you don't necessarily have to avoid making calls during this time block, it may be the best use of your time to focus on emails or other channels during the hours where you see these bubbles.
Panel Drill Down: Calls Report
This panel drills down into the Calls Report, where you can see daily and hourly call results.
Learn more in the Team Calls Report Knowledge Base article.