Your call sentiments let you know the outcome of your connected calls. Was the call a bad fit? Is the prospect interested in more information?
You can view what sentiments were logged from the Calls analytics tab.
The sentiments will determine your positive conversation ratio. If your calls result in a low positive conversation ratio, you can take that information as a tip to learn more positive call practices, like editing your call scripts or using more call coaching.
What are our call sentiments? The sentiment data breaks down the number of times each sentiment is used. You will see the sentiments that have been used listed in order from most common to least common.
Things to Note: Sentiments that have not been selected when a call is logged will not appear in the chart.
If you have only used the Sentiment field without the disposition of Connected, that data is still included. This means the total number in the circle might not match the number of conversations.
In this article, you will learn about the Team Sentiments Report, including:
Access the Sentiments Report
To view the Sentiments report, navigate from one of the following locations within SalesLoft:
- The Top 10 Sentiments Panel: Click the View Report link in the upper right corner of the panel.
- The Sentiments View from your Reports Tab: Select the Standard Sentiments View link found in the Sentiments Section of the Reports Tab. You will be redirected to the Calls Report.
When you access the report, you will see the name of the report you have accessed and a breadcrumb trail in the upper left corner. This can take you back to the Analytics Overview by clicking Analytics.
Sentiments Report Metrics
The first row of the report contains the total metrics based on your filter settings.
Each call metric is visible in its own column. The columns include:
|Sentiment Name||The names of each sentiment that has been logged based on your set filters.|
|Total Count||Number of calls that have been logged by the user using a sentiment.|
Sort the Sentiments Report
Each column header can also be used to sort the list. To sort the Sentiments report to fit your preference, follow these steps:
- Select the appropriate column header. The header name will turn blue.
- Use the arrow to the right of the header name to set the sorting direction. The arrow will point up or down (ascending or descending order) to reflect the order of the list.